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Wish I'd bought a Garmin
I am about to embark on my second struggle with TomTom customer support because my second unit just failed. Getting the first one replaced was a nightmare. It's difficult to communicate with support, they respond slowly and their products are unreliable.Great Unit; Great Customer Service
We've used our GO 700, Gabby, extensively for about 12 months traveling throughout the upper midwest not only for finding backroad routes but motels and restaurants as well. We even hauled her to Washington, DC to help us navigate the labyrinth of roads to find the stuff we wanted to see. It's exceedingly easy to use and the features on their PC software, TomTom Home, make it a simple task to maintain currency of software, maps, POIs, etc. It even includes a feature to backup and restore your GO! And operate your GO from your PC! Our GO 700 broke today and I called TomTom Customer Service. I has already done the diagnostics prescribed on their website and getting an RMA number and instructions to facilitate an exchange took less than 30 minutes and both calls were people answered by the third ring. Based on other comments here, I think TomTom has dramatically improved their customer support. The BlueTooth technology is way cool! Say Gabby finds a motel we want to stay at for the night. She displays the address and phone number and will even place the call from our cell phone if we want her to! Even with maintaining software currency, Gabby has her quirks. For instance, you pull into a town and are jonesin' for Subway. Unless its nearby, Gabby won't find it. There's no facility I've found for keying in a particular restaurant. We were entitled to one map update after buying Gabby and it'd be nice if they included a one year map subscription update given how quickly things change and the lead time that must be required to get it on the Gabby map.Latest version???
I received a refund after ordering/receiving/returning two TomTom GO 700 as neither was the latest version. It would have cost me additional money to download updates on my new purchase. The company demonstrated prompt, efficient and courteous customer service.DO NOT BUY TOM TOM!!!!
Well...this product looks great, but the love affair ended there. I was very shocked when I recently bought this unit and found out that the maps are very, very, VERY outdated. It seems as if they are from around 1990 as so many highway updates are not included. Subsequently, the device is more or less useless as every time it hits a new stretch of road or new on-ramp, it gets "lost" and stops giving directions. I contacted Tom Tom and even though they have newer maps and that they admitted that the maps in this piece of garbage are outdated--they had the audacity to tell me I had to purchase a new set of maps for $110. So, make sure you add $100 to trhe purchase price, because it will be completely useless out of the box!! I am a professional who drives daily over a 3 state region and will buy a Garmin and surely encourage you do the same!!!Tom Tom GO 700 Portable Navigation System review
This product has proven to be just what the advertisment say it is. I have used it so far to travel from Maine to Boston, Maine to Atlanta, GA, Maine to Maxwell AFB, AL and all over Maine. I have been very impressed at how easy it is to set up and use. Everything you said would, came with the unit. I will be buying another one in the near future as my wife needs it to keep from getting lost on long trips. Thank you.Keyword : tom+tom
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